Thinking and acting like a host means picking up the customer with service experiences that are talked about in the best sense. To reach them with the language of the hosts. To turn customers into enthusiastic guests. And to let employees become fans of the business.
Experts of a host orientated language include professionals within the hotel and catering industry. Because they soak up the famous difference with breast milk and live in the hospitality industry. And because, as highly sought-after employees, they now also carry this language into many other sectors.
We are from the hospitality world ourselves, we have catered for guests here with a passion and at some point we have also trained our own colleagues.
At eye level. As people. As ourselves.
We coach many of them to this day, many are asked about “being different”. Because being good with the customer means equipping employees with passion.
We will help you with that! Let’s talk about it!