TRAINING CONCEPT

Do you wish to provide insightful, intuitive and exceptional standards in your business?
Through our face-to-face group training and continuous assessment e-learning your employees develop their own individual hospitality language and become expert in customer relations in a matter of weeks.

LET‘S TALK HOSPITALITY

Each training course with us is completely unique. Why? Because we build the training course around your individual requirements. We learn about your business, your ideas and your goals.
We coordinate with you, and above all, we want help you to grow your business.

We don’t just provide a superior two-day classroom session,
we also take you and your employees on an eight-week e-learning journey.
For constructive learning – wherever, whenever. With constant support via chat, email, phone or webinar to discuss questions, issues and successes.

For effective learning and thinking ahead. For keeping at it, individually and as a team.

Education World

Listen, learn, understand – and apply!
The EDUCATION WORLD is different!
Become part of our learning world – intuitive and individual.

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Hospitality

We connect the hospitality language world with the big wide world of blended learning. Literally.
That way we all inhale a new form of communication with the colleagues,customers, clients and guests.
LET´S TALK HOSPITALITY!

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OUR SUBJECTS

Our individual training moduls focus on the following subjects:

Hospitality

Everything that makes hospitality modern and how it is different from other communication strategies.
The specialised language course for exceptional communication skills.

Topics: telephone behaviour, positive customer contact, complaining management, modern correspondence, employee motivation, eloquence of speech

Target audience: all employees dealing with customers/guests/clients

Sales

Classic; from acquisition to completion – and beyond.
Contemporary; respectful, insightful, intuitive and competent

Topics: telephone marketing, personal sales pitch, customer service, account management, contract negotiations, price negotiations

Target audience: Sales and Marketing staff

Personality

Your own personality often decides if a customer or employee really feels well looked after. In hospitality, the employee’s individual personality makes the difference – in absolutely every situation. We make this an absolute strength.

Topics: persolog® DISC behaviour profile

Target audience: all employees dealing with customers/guests/clients, Sales and Marketing staff, leaders with employee responsibility

Leadership

Leadership as a service that inspires. The employees emphasise the features in the host-orientated business, the leader offers the framework for action – from selection, induction, support, development troughout the customer/guest/client relationship.

Topics: interview, on-boarding, employee reviews, time management, introduction to leadership, leadership styles, development, employee development

Target audience: Managing Directors, owners, directors, Team Leaders, employees with leadership tasks